Complaint process
Division of Public Utilities Informal Complaint Process
Public Service Commission Formal Complaint Process
Division of Public Utilities
Marialie Martinez
801-530-7622 or 800-874-0904
If you have a complaint againt a PSC regulated utility company you should first try to resolve the problem directly with the company by calling the phone number listed on your utility bill. If you have tried to resolve the problem with the company and are not satisfied with the results you can file an informal complaint with the Division of Public Utilities. There are three options for filing an informal complaint.
- File a written complaint with the Division of Public Utilities. This can be done by mailing a simple letter with the needed information to the Division. If you choose to file a written complaint please be sure your complaint is complete and legible. Incomplete or illegible complaints will be returned. Please state your complaint in simple, straightforward, non-technical language. Decide what you want to accomplish in complaining. Do you just want to vent your frustration about high rates? Do you want your telephone fixed? Do you want to make sure you're being charged the proper rate? Be specific in stating your complaint. The Division's address is:
Utah Division of Public Utilities
P.O. Box 146751
Salt Lake City, UT 84114-6751 - Contact the Division of Public Utilities during regular business hours at 801-530-7622 or 800-874-0904.
- Submit a complaint electronically by clicking the submission Form
View a list of Information required to file a complaint
The Division of Public Utilities will investigate and attempt to mediate a consumer complaint. You will receive a response from either the utility company or the Division of Public Utilities usually within five working days of the day the complaint is received by the Division. However, some responses can take up to thirty days. If you are unsatisfied with the result from the Division of Public Utilities, the Division will provide you with a form that will be used to file your formal complaint with the Public Service Commission.
Public Service Commission Formal Complaint
Formal complaints filed with the Public Service Commission are the last resort in the complaint process. The Commission will not permit a customer to file a formal complaint unless the outcome of the informal complaint process was unsatisfactory to the customer.
The Utility will be notified that your complaint has been filed with the Commission and will likely send a response to you and the Commission. You will have an opportunity to reply to the utility's response. The Commission will set a schedule for the proceedings on your complaint and you will be informed of how you can participate in those proceedings.
Questions should be directed to Gary Widerburg at the Public Service Commission, telephone 801-530-6716.